Shipping

Shipping rates for each order are calculated at Checkout. Shipping rates are determined by the size and weight of your purchase. We do our best to subsidise the postage costs as much as possible.

Standard Shipping rates - are based on weight and dimensions:

• Satchel: $8.95
• Small Box: $11.95
• Medium Box: $14.95
• Large Box: $19.95
• Extra Large Box (up to 10kg): $29.95
• 20-30kg: $39.95
• 30-50kg: $49.95
• 50kg + : $64.95
• Bulky Items: Prices displayed on product pages

Australia Post Express Shipping rates:

• Small: $21.95
• Medium: $29.95
• Large: $44.95
• Over 10kg: Express shipping is not offered on this size.

Click and Collect: Wednesday, Thursday, Friday, 10am- 3pm. Pick up address: 1/51 Grange Rd, Cheltenham, Vic, 3192. Please go to glass door of office and ring door bell. Do not enter the warehouse. 

Same Day Delivery: Metro Melbourne within 50km of Cheltenham only. Order must be placed before 12pm midday for same day delivery. All orders are marked with authority to leave.

WA and NT Delivery: Some areas may incur higher shipping fees. Please contact us for assistance.

Products are packed and shipped within 1-2 business days. Please be aware that large bulky items such as Trampolines may take up to a week to dispatch.

• Due to the size of some large orders, items may be sent in multiple shipments.

Special Item Shipping Prices:

• Bulky wooden climbing equipment such as Piklers and Learning Towers: $24.95 flat rate across Australia. Leaves warehouse within 1-2 business days.
• Oversized items including Scooters, KickBricks, Balance Boards and Wriggle Stools: $20.00 flat rate across Australia.
  
• Grace and Maggie Play mats: $14.95 shipping within Victoria. $29.95 to all other Australian states, except Northern Territory: $45.95. Leaves warehouse within 1-2 business days.

• Trampolines and Swing Sets: Free Shipping. Please note these large items may take up to 5 business days to dispatch.

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Shipping Policy Terms and Conditions

The Sensory Specialist is committed to ensuring that all orders are processed, packed, and dispatched promptly. However, once a parcel has been collected by the courier, responsibility for the parcel transfers to the courier, and The Sensory Specialist is no longer liable for its handling.

Responsibility During Transit

The Sensory Specialist engages third-party courier services for the delivery of parcels. While we will make reasonable efforts to liaise with the courier on your behalf, we are not responsible for any delays, losses, or damages that occur during transit. In the event of a lost or damaged parcel, customers are required to contact us via email immediately so that we may assist in lodging an insurance claim with the courier.

Feedback and Complaints

Any feedback, complaints, or concerns regarding the delivery service should be directed to the courier company directly. The Sensory Specialist cannot be held responsible for the actions, delays, or errors of third-party courier services.

Thank you for your understanding of these terms, and we appreciate your continued support.

 Have a question about shipping? Contact now.